KIWI OFFICE

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Privacy Policy

Effective Date: October 7, 2026

Welcome to the privacy policy of KIWI OFFICE COMPANY LIMITED. This document is designed to clearly explain how we collect, use, store, protect, and manage your personal information when you visit our official website www.kiwiofficecom.com, browse our product collections, place orders, interact with our customer service team, or use any of the services we provide on our e-commerce platform. As a New Zealand-based home organization brand focused on practical, space-saving desktop storage tools for daily life, we prioritize the protection of your personal privacy as one of our core operational principles, and we are committed to complying with all applicable privacy regulations in New Zealand and across the regions we serve to ensure your personal data is handled in a transparent, secure, and respectful manner.

1. Information We Collect From You

We only collect necessary personal information that is directly relevant to providing you with a smooth, convenient shopping experience, and we will never gather unnecessary data without your explicit consent. The types of information we may collect include:

1.1 Account and Registration Information

When you create a My Account profile on our website, we will ask you to provide basic details including your full name, valid email address, and a secure password of your choice. This information helps you access your order history, save preferred delivery addresses, track ongoing shipments, and manage your returns or refund requests more efficiently without re-submitting identical details on every subsequent visit.

1.2 Order and Transaction Information

When you place an order on our store for products from our full collection of desktop small tools, including our best-selling phone stands, decorative trays, coasters, and other home and office organization accessories, we collect full name, billing address, delivery address, contact phone number, and order details such as the items you purchase, order value, and order timestamp. For payment processing purposes, we do not store your full credit card, debit card, or payment account credentials on our own servers: all payment-related sensitive data is processed through certified, secure third-party payment gateways that adhere to the strictest global financial data security standards.

1.3 Communication Information

If you reach out to us via our Contact page, send an email to [email protected], or call our customer service line at +64 9 948 3510 to ask questions about our products, shipping status, return policies, or other support requests, we may keep a record of your correspondence, including the content of your messages, date of contact, and related contact details, to help us resolve your issues faster and maintain a reliable reference for future support interactions.

1.4 Automatic Collection of Technical Information

When you browse our website, our servers automatically collect certain non-personally identifiable technical information to help us optimize website performance and user experience. This data includes your device type, browser version, operating system, IP address, pages you accessed on our site, time spent on each page, click through paths, and general geographic browsing location. We also use standard cookies and similar tracking technologies to remember your cart contents, save your language and preference settings, and analyze aggregated website traffic patterns to improve our site structure, product display, and overall service. You can adjust your browser settings to refuse cookies at any time, though this may limit some functional features of our website such as saving items to your shopping cart across browsing sessions.

2. How We Use Your Collected Information

All personal information we collect is used strictly for the purposes stated in this policy, and we will never misuse or repurpose your data without additional explicit approval from you. The primary uses of your information include:

  • Processing and fulfilling your placed orders: we use your delivery address and contact details to arrange accurate, timely shipment of your purchased desktop organization products, update you with tracking information, and ensure our local shipping partners can successfully deliver your parcels to you.
  • Verifying your identity and protecting account security: your registration information helps us prevent unauthorized access to your My Account profile, reduce the risk of fraudulent transactions, and keep your personal order data safe.
  • Providing after-sales support: we use your contact information to follow up on your return, exchange, or refund requests, assist you if you encounter any product quality issues with the items you purchase, and ensure you can enjoy our easy hassle-free returns service seamlessly.
  • Sending you important service notifications: we may send you emails regarding order confirmation, shipment updates, delivery alerts, changes to our Terms of Service, Shipping Policy, Refund and Returns Policy, or critical website maintenance announcements that directly impact your use of our platform. These service-related messages will never be omitted unless you formally terminate your active account with us.
  • Delivering optional marketing communications: only if you explicitly opt in to receive our newsletter, we will send you updates about New Arrivals, exclusive discount offers, new product launches of our desktop storage picks, and limited-time promotions. You can unsubscribe from these marketing emails at any time by clicking the “unsubscribe” link at the bottom of every marketing message, or by sending us a request to [email protected] to remove your contact information from our marketing mailing list.
  • Optimizing our product and service offerings: aggregated, anonymized browsing and order data helps us understand which of our products are most popular with our customers, improve our product selection process, adjust our website layout to be more user-friendly, and provide better desktop organization solutions that match the needs of local families, office workers, and students we serve.
  • Complying with legal obligations: we may process your personal information when we are required to do so by applicable laws, regulations, valid legal proceedings, or official government requests, to protect our legal rights, the safety of our users, and the normal operation of our e-commerce business.

3. Information Sharing and Disclosure

KIWI OFFICE COMPANY LIMITED will never sell, rent, or trade your personal identifiable information to any third parties for commercial marketing purposes that are not related to order fulfillment, under any circumstances. We only share your necessary information with strictly vetted third parties under the following limited circumstances:

  • ‌Trusted service providers who support our business operations‌: We work with a small number of carefully selected partners including delivery and logistics companies, certified payment processors, website hosting service providers, IT security maintenance providers, and email service platforms. These third parties are only granted access to the specific personal information they need to complete their assigned tasks on our behalf, and they are bound by strict data protection agreements that require them to keep all your information confidential, use it exclusively for the services they are providing to us, and not retain, use, or disclose your data for any other independent purposes. For example, we will share your delivery address and contact phone number with our courier partners only so they can deliver your ordered coasters, phone stands, decorative trays or other products directly to your specified location.
  • ‌Business transfer scenarios‌: In the unlikely event that we undergo a merger, acquisition, full or partial asset sale, or other business restructuring process, your personal information may be transferred as part of our business assets. We will provide explicit advance notice to all our registered users before any such transfer of personal data takes place, and we will ensure that the receiving party agrees to uphold the same level of personal data protection standards as outlined in this Privacy Policy.
  • ‌Legal requirement situations‌: We may disclose your personal information if we determine in good faith that such disclosure is necessary to comply with a legally binding court order, government regulatory investigation, applicable national law, or to protect the safety, property, and legal rights of KIWI OFFICE COMPANY LIMITED, our website users, the general public, or to defend against potential legal liabilities.

4. Data Retention Period

We will not keep your personal identifiable information for longer than it is required to fulfill the exact purposes for which the information was originally collected. Generally, we retain your core order and transaction information for a minimum period of 7 years after your order is completed, to comply with New Zealand local tax, commercial, and consumer protection legal requirements. If you maintain an active My Account profile on our website, we will keep your account registration information for the full duration that your account remains active. Once you submit a formal request to delete your user account, we will permanently remove all your stored personal identifiable data within 30 business days, except for the limited information we are legally obligated to retain for legal, accounting, or audit compliance purposes. Anonymized aggregated data that cannot be linked back to any specific individual user may be retained indefinitely to help us continue improving our product and service performance.

5. Data Security Measures

We take the security of your personal information extremely seriously, and we have implemented comprehensive industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, accidental loss, alteration, disclosure, or destruction. Our website uses end-to-end 256-bit SSL encryption for all data transmission between your browser and our servers, to ensure that any personal information you submit on our site is fully protected during transmission. Our internal databases that store user personal data are hosted on secure, access-controlled servers with multi-factor authentication protection, and only a very limited number of authorized KIWI OFFICE staff who need to access your data to process orders or provide customer support are granted permission to access your personal information. All our team members complete regular data privacy and security training, and we conduct periodic security audits to identify and patch any potential vulnerabilities in our system. While we work tirelessly to protect your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% absolutely secure, so we will immediately notify you and the relevant regulatory authorities in the event of any unforeseen personal data breach that poses a high risk to your rights, in full compliance with applicable privacy laws.

6. Your Rights Related To Your Personal Information

As a user located in New Zealand or other regions with applicable data protection regulations, you hold full set of rights over your personal identifiable information, including the following:

  • ‌Right of Access‌: You have the right to request a copy of all the personal information we hold about you, at no extra cost. You can access most of your personal data directly by logging into your My Account page on our website, to view your order history, saved addresses, and profile details.
  • ‌Right of Correction‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you can edit and update these details directly in your account settings, or contact us at [email protected] and we will revise the incorrect information for you promptly.
  • ‌Right of Erasure‌: You have the right to request that we permanently delete all your personal identifiable information we hold, under circumstances including that the information is no longer necessary for the original purposes we collected it for, you withdraw your consent for us to process your data, or you object to our processing and there is no overriding legitimate legal reason for us to retain your data.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily pause the processing of your personal data, under scenarios such as when you contest the accuracy of the data, when our processing is unlawful, or when you no longer need us to use the data but you require us to retain it for legal claim purposes.
  • ‌Right to Data Portability‌: You have the right to request that we provide your personal data that you previously submitted to us, in a structured, commonly used, machine-readable format, so that you can transmit this data to another service provider if you wish.
  • ‌Right to Object‌: You have the right to object to our processing of your personal information for direct marketing purposes at any time, which we will respect immediately without any additional conditions.
  • ‌Right to Withdraw Consent‌: If you previously gave us your consent to process your personal information for specific purposes, you can withdraw that consent at any time, and we will cease the relevant processing activity for that purpose, without affecting the lawfulness of processing that was already carried out before your withdrawal of consent.

To exercise any of these rights, you can send a clear written request to our privacy team via email at [email protected], or send a mailed request to our physical address at 34 Alfred Street, Onehunga, Auckland 1061, New Zealand, or contact us via phone at +64 9 948 3510. We will respond to your valid privacy-related request within no more than 30 business days, and we will only ask for additional information to verify your identity to ensure that the person making the request is indeed the legitimate owner of the relevant personal data.

7. Children’s Privacy

Our e-commerce website and the products we sell are designed and intended for use by adult consumers aged 18 years and older. We do not knowingly collect any personal identifiable information from children under the age of 16. If you are a parent or legal guardian and you become aware that your child has provided us with their personal information without your consent, please contact us immediately. Once we confirm that we have inadvertently collected personal data from a child under 16, we will take steps to permanently delete that information from all our storage systems as quickly as possible.

8. Third-Party Links

Our website may occasionally include links to external third-party websites, such as social media platforms, recommended product review sites, or partner brand pages that we do not operate or control. Please be aware that once you click on an external link and leave our www.kiwiofficecom.com platform, this Privacy Policy no longer applies to those third-party sites. We are not responsible for the privacy practices, content, or data protection policies of any external websites that are not owned and operated by KIWI OFFICE COMPANY LIMITED. We strongly advise you to review the separate privacy policy of every website you visit after leaving our site, before you submit any of your personal information to them.

9. International Data Transfers

As a New Zealand based brand, the personal information we collect from you will primarily be stored and processed on servers located within New Zealand and other regions that are recognized to have adequate personal data protection standards. In some limited cases, it may be necessary for us to transfer your data to a third party service provider located outside of New Zealand, for example if one of our trusted payment processing partners operates servers in another country. In all such cases, we will ensure that the receiving location has sufficient data protection laws in place, or that we have signed legally binding data protection agreements with the relevant parties to guarantee that your personal information receives the same level of protection that it is afforded under this Privacy Policy and New Zealand local privacy regulations.

10. Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy from time to time as our business operations develop, to reflect changes in our service practices, new legal regulatory requirements, or operational adjustments. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and we will post a prominent notification on the homepage of our website www.kiwiofficecom.com to alert all users about the upcoming revisions. For any changes that significantly alter how we collect or process your personal information, we will also send you a direct notification to your registered email address if you have an active account with us. Your continued use of our website and placement of orders after the effective date of the revised Privacy Policy will be considered as your acknowledgement and agreement to the updated terms of this policy.

11. Contact Information for Privacy Inquiries

If you have any questions, concerns, complaints, or feedback regarding this Privacy Policy, or any aspect of how KIWI OFFICE COMPANY LIMITED handles your personal information, you can reach out to our dedicated privacy team through any of the following channels:

  • Official Website: Visit our www.kiwiofficecom.com and submit a message via the Contact page
  • Email Address: Send us a detailed message at [email protected]
  • Physical Postal Address: KIWI OFFICE COMPANY LIMITED, 34 Alfred Street, Onehunga, Auckland 1061, New Zealand
  • Contact Phone Number: Call our customer service line at +64 9 948 3510 during our local business hours