Terms of Service – KIWI OFFICE

Effective Date: October 7, 2026

Welcome to the official Terms of Service of KIWI OFFICE COMPANY LIMITED, the New Zealand-based home organization brand that operates the e-commerce website www.kiwiofficecom.com. This legally binding agreement governs your access to, browsing of, and all transaction activities conducted on our platform, as well as your use of all products, features, services and content we provide on the site. As a brand founded to solve messy desk troubles for local families, office workers and students across New Zealand, we carefully select every item in our catalog including desktop storage tools, coasters, phone stands, decorative trays and other practical daily organization accessories with durable materials and smart, compact designs. All users who visit, register an account, browse products or place orders on our platform agree to be bound by all the terms, conditions, notices and policies outlined in this document, alongside our standalone Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree to abide by all the terms laid out here, you are not permitted to access or use our website services for any purpose.

1. Platform Eligibility and User Account Registration

All services provided on www.kiwiofficecom.com are strictly intended for use by individuals who are 18 years of age or older, or minors who hold valid legal consent and supervision from a parent or legal guardian. By creating a user account on our platform, you confirm that you are of legal age to form a binding legal contract, and you possess the full legal authority to comply with all obligations set out in these Terms of Service.

When you complete the My Account registration process on our site, you are required to submit accurate, complete, up-to-date personal information including your full legal name, valid email address, contact phone number, and preferred delivery addresses. You are fully responsible for updating your account settings promptly if any of your personal information changes later, to ensure our team can process your orders, deliver your purchased items, and send you critical service notifications without interruption. You are also solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, transactions, and operations that occur under your registered user account.

You agree to immediately notify our support team via our official contact email [email protected] if you detect any unauthorized access to your account, or any security breach that compromises your account login details. KIWI OFFICE COMPANY LIMITED holds no liability for any loss or damage arising from your failure to safeguard your account information properly, and we reserve the full right to suspend, restrict access to, or permanently terminate any user account at our sole discretion if we detect fraudulent activity, violation of these Terms of Service, or any action that harms the legitimate operation of our platform or the legal rights of other users.

2. Product Information and Pricing Accuracy

We make every effort to ensure that all product descriptions, images, specifications, functionality introductions, and pricing information displayed on our website are as accurate and complete as possible. All items in our catalog, including our 230+ total products ranging from marble silicone coasters, resin animal phone stands, to concrete decorative trays, are presented with real product photos and detailed attribute descriptions to help you make informed purchase decisions. However, minor visual discrepancies may occur in rare cases, due to different screen display settings on various user devices, subtle batch differences in raw material texture, or minor manual measurement deviations on product dimensions, and these minor non-material differences do not qualify as confirmed product quality defects.

All listed product prices on www.kiwiofficecom.com are denominated in Euro as displayed on product pages, unless explicitly noted otherwise for region-specific pricing adjustments. All prices are subject to change without prior notice at our sole discretion, though any price adjustments will not affect the orders that you have already successfully completed payment for. We reserve the right to correct any pricing errors that appear on our website, even after you have submitted your order. If the actual correct price of the product you ordered is higher than the mistakenly displayed price on our site, we will contact you promptly to inform you of the pricing correction, and offer you the option to confirm the order at the correct price, or cancel the relevant order to receive a full 100% refund without any deduction.

All displayed product prices do not include applicable shipping fees, customs duties (if applicable), or local consumption taxes that may apply to your order, and these additional costs will be clearly calculated and displayed for you on the checkout page before you confirm and submit your order payment.

3. Order Acceptance and Transaction Processing

When you click to confirm your order and complete the payment process on our checkout page, you are submitting a formal binding purchase offer to us for the products selected in your cart. Our formal acceptance of your order will only be confirmed when our warehouse team processes your order and sends you an official order confirmation email that verifies your payment is validated and the ordered items are scheduled for dispatch. In some circumstances, we may need to decline your submitted order even after your payment has been successfully processed, for reasons including but not limited to: the ordered product is out of stock and cannot be restocked within a reasonable timeframe, we detect fraudulent or suspicious transaction activity associated with your order, the listed product or pricing information contains obvious errors that we identify after you place the order, or your delivery location is outside of our current supported shipping coverage.

If we decline or cancel your valid paid order for any of the above scenarios, we will notify you via your registered contact email within 24 business hours, and process a full refund of the exact payment amount you submitted back to your original payment method. Under no circumstances will we arbitrarily cancel your confirmed valid order without notifying you in advance and arranging the corresponding proper remedy. You may not place any orders on our platform using false or fraudulent payment information, stolen payment credentials, or other unauthorized transaction methods, and we reserve the right to report any suspicious illegal transaction activities to the relevant local law enforcement authorities.

4. Permitted Use and Prohibited Activities

You are granted a limited, non-exclusive, non-transferable personal license to access and use our www.kiwiofficecom.com website for personal, non-commercial shopping purposes only. You agree that you will not, under any circumstances:

Reproduce, copy, modify, distribute, publicly display, or commercially exploit any part of our website content, product images, text descriptions, brand logo designs, platform interface layouts, or all intellectual property assets belonging to KIWI OFFICE COMPANY LIMITED, without our explicit written prior authorization.
Use any automated tools, web crawlers, scrapers, bots, or other similar technical methods to access, extract, or collect data from our website in bulk for any purpose, including but not limited to price monitoring, data aggregation, or unauthorized commercial data mining.
Conduct any behavior that may damage, disrupt, overload, or impair the normal operation of our website, including uploading malicious computer viruses, launching distributed denial of service attacks, or other actions that interfere with the normal access experience of other platform users.
Use our platform for any illegal, unlawful, or unauthorized purposes, including violating local New Zealand national laws, regulations, or third-party legal rights, such as intellectual property rights, privacy rights, or publicity rights.
Impersonate any other person, entity, or misrepresent your identity, or forge any digital signature or header mark to disguise the origin of the content you transmit to our platform.
Resell the products you purchase from our website at an unreasonably marked-up price in a competing business operation, or use our brand name and product content to run a counterfeit store that confuses ordinary consumers.

We reserve the right to immediately terminate your user access and suspend all your pending orders if we confirm that you have engaged in any of the above prohibited activities, without any refund obligation for the orders that we reasonably judge to be associated with improper use.

5. Intellectual Property Rights

All content published on www.kiwiofficecom.com, including but not limited to all text content, product photos, graphic designs, brand trademarks, service marks, logos, website interface code, page layout design, original copywriting, and the full selection of product creative designs developed by our team, are the exclusive intellectual property assets of KIWI OFFICE COMPANY LIMITED, and are fully protected by applicable New Zealand copyright, trademark, patent and other intellectual property laws, as well as international intellectual property treaty provisions.

You may not use our brand name “KIWI OFFICE”, any of our registered trademarks, product names, or service marks for any commercial or non-commercial use that does not receive our explicit prior written approval. You are not permitted to frame any part of our website content on another external website, or insert a direct deep link to our product page on any third-party platform that spreads illegal, obscene, discriminatory, or harmful content. All rights not explicitly granted to you in these Terms of Service are fully reserved by KIWI OFFICE COMPANY LIMITED.

If you believe that any content displayed on our website infringes your intellectual property rights, you may send a formal notification with detailed infringement evidence to our mailing address at 34 Alfred Street, Onehunga, Auckland 1061, New Zealand, and we will review your submission promptly and take proper actions including removing the relevant alleged infringing content in accordance with applicable legal procedures.

6. Third-Party Services and Links

Our website may integrate or link to selected third-party services, including but not limited to third-party payment gateways, courier service platforms, social media sharing plugins, and external review submission services. When you use these third-party services, your interactions and personal data submission activities are subject to the separate terms of service and privacy policies of those third-party operators. KIWI OFFICE COMPANY LIMITED does not assume any liability or responsibility for the content, data protection policies, service quality, or operational behavior of these third-party platforms, and we strongly advise you to review the relevant terms of those third parties before you submit any personal information or conduct transaction activities on their platforms.

Our platform may also contain links to external third-party websites that are not owned or controlled by us. We do not exercise any control over the content, privacy practices, or operations of those external sites, and we will not be held liable for any loss or damage caused by your use of external third-party websites that you access by clicking links on our platform.

7. Disclaimers of Warranties

Our website services and all products sold on our platform are provided on an “as is” and “as available” basis, without any explicit or implicit warranties that are not explicitly stated in this document. KIWI OFFICE COMPANY LIMITED makes no representations or warranties that:

Your use of our website services will be completely uninterrupted, timely, secure, or error-free at all times. Minor temporary service outages may occur due to website maintenance, server system updates, or unforeseen network technical failures.
All product defects in our inventory will be 100% corrected, or our website will be completely free of all viruses, malicious code, or other harmful components.
All the information displayed on our website is 100% error-free, and there are no typos, pricing mistakes, or product description inaccuracies on any page of the site.

To the maximum extent permitted by applicable New Zealand law, we disclaim all implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. Some regional jurisdictions do not allow the exclusion of implied warranties, so parts of this disclaimer may not fully apply to you depending on your local residence location.

8. Limitation of Liability

Under no circumstances shall KIWI OFFICE COMPANY LIMITED, our directors, employees, partners, or authorized agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business revenue, data loss, goodwill damage, or other intangible losses, that arise from your access to or use of our website and purchased products, regardless of whether we have been notified of the possibility of such damages in advance.

Our total aggregate liability to you for any and all claims arising out of or related to your use of our platform services or products shall never exceed the total actual amount you have paid to us for the specific order that gives rise to the relevant claim. This limitation of liability applies regardless of the legal theory the claim is based on, whether it is a contract dispute, tort claim, negligence issue, or other legal cause of action.

9. Policy Amendments and Modifications

We reserve the full right to update, modify, or revise any part of these Terms of Service at any time at our sole discretion. When we make material changes to the core clauses of this agreement, we will post a prominent notice on the homepage of www.kiwiofficecom.com, and update the “Effective Date” mark at the top of this Terms of Service document. For users who hold an active My Account profile on our platform, we will also send a formal notification email to your registered email address at [[email protected]] to inform you of the upcoming policy revisions.

Your continued use of our website, browsing our products, or submitting new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all the updated terms and conditions laid out in the revised version. If you do not agree to the modified Terms of Service, you must stop accessing our website services and terminate the use of our platform immediately.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and construed in accordance with, the laws of New Zealand, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website services, or the products you purchased from our platform, shall first be resolved through friendly good-faith negotiation between you and our KIWI OFFICE COMPANY LIMITED support team.

If the relevant dispute cannot be resolved through amicable negotiation within 30 calendar days from the date you submit the dispute notification to us, both parties agree that the exclusive jurisdiction and venue for all legal proceedings shall be the competent local courts located in Auckland, New Zealand.

11. Severability and Entire Agreement

If any clause or provision of these Terms of Service is deemed invalid, illegal, or unenforceable by a competent court of law, the remaining provisions of this agreement shall remain in full force and effect, and the invalid unenforceable provision will be revised to the maximum extent permitted by law to reflect the original intent of the two contracting parties as closely as possible.

This Terms of Service document, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy posted on our website, constitutes the entire complete agreement between you and KIWI OFFICE COMPANY LIMITED, and replaces all prior oral or written understandings, agreements, or communications related to your use of our e-commerce platform services. No modification or amendment to this agreement shall be valid unless it is formally issued and posted by our authorized team.

12. Contact Information

If you have any questions, concerns, or legal inquiries regarding any part of these Terms of Service, you may reach out to our official team through any of the following contact channels:

Official Website: Browse our full platform at www.kiwiofficecom.com and submit a message via the Contact page
Contact Email: Send your detailed inquiry to [email protected]
Physical Postal Address: KIWI OFFICE COMPANY LIMITED, 34 Alfred Street, Onehunga, Auckland 1061, New Zealand
Customer Service Phone: Call our team at +64 9 948 3510 during our local New Zealand business hours

We are committed to responding to all valid service inquiries and questions about these Terms of Service within 2 business days, and we will work with you to resolve any confusion or concern related to this agreement in a transparent and friendly manner.