Shipping Policy

Effective Date: October 7, 2026

This official Shipping Policy applies to all orders placed on KIWI OFFICE COMPANY LIMITED’s e-commerce platform, our website www.kiwiofficecom.com. As a New Zealand-based home organization brand that has 8+ years of product experience, serving over 76,000 happy customers across the local market with our full collection of practical, durable desktop small tools including coasters, phone stands, decorative trays and a wide range of space-saving desk organizers, we are committed to delivering a fast, transparent, reliable local shipping experience for every buyer, with our well-known 97.5% customer satisfaction rate fully covering every step of your order fulfillment and parcel delivery process.

1. Order Processing Timeline

All successfully placed orders will enter our standard processing queue immediately after your payment is fully confirmed. Our dedicated warehouse team will conduct a strict pre-shipping quality inspection for every item you ordered to ensure all products meet our published high quality standards, with no scratches, manufacturing flaws or packaging damage, before we hand over your parcel to our authorized local delivery partners. Most in-stock orders will be processed and dispatched within 1 to 2 business days. Please note that weekends and New Zealand local public holidays are not counted as official business days for order processing, and orders placed after 3PM on business days will be arranged for processing on the next following working day. If any item in your order is temporarily out of stock, our customer support team will send you a notification to your registered email at [email protected] within 24 hours, confirm the expected restock timeline with you, and offer you the options to wait for restock, switch to a similar substitute product, or process a full refund for the out-of-stock item.

2. Local Shipping Options & Delivery Time

We provide two main shipping solutions for all delivery addresses across New Zealand to match different customer needs:

• ‌Standard Free Shipping‌: For all orders with a total value over NZD 39, you will automatically qualify for our complimentary standard local shipping service. The estimated delivery time for standard shipping is 3 to 5 business days after your parcel is dispatched from our warehouse, covering all major urban areas including Auckland, Wellington, Christchurch and other local towns across the country.
• ‌Express Paid Shipping‌: If you need to receive your ordered desktop organizers in a shorter timeframe, you can select our express shipping service at checkout, with a flat rate shipping fee of NZD 4.99 applied to all eligible orders. Parcels sent via express service will be delivered to your designated address within 1 to 2 business days after dispatch, and this option is highly recommended for customers who need to get our popular phone stands, coasters or decorative trays as housewarming gifts or timely daily use items.

For customers located in remote rural areas across New Zealand, the delivery timeline may take 2 to 3 extra business days on top of the standard estimated time window, due to the extended routing arrangement by our local courier partners.

3. Parcel Tracking & Delivery Notifications

Once your order is successfully dispatched from our warehouse, we will immediately send an order shipment confirmation email to your contact email address, which includes your unique parcel tracking number and the official tracking link from our courier partner. You can enter this tracking number on our website tracking page, or directly on the courier’s official site, to view the real-time status and updated location of your parcel at any time. We will also send you a delivery alert notification via the contact phone number you left on your order if our courier partner requires your signature on delivery, to make sure you are available to receive your parcel and avoid unnecessary failed delivery attempts. If you have not received any shipment notification 3 business days after your order payment is confirmed, you can contact our customer service team via phone at +64 9 948 3510 during our local business hours, and our support staff will check your order status for you immediately and resolve any processing delay issues.

4. Important Delivery Notes

Please make sure you provide a complete, accurate, up-to-date delivery address and valid contact phone number when you place your order, to avoid failed delivery caused by wrong recipient information. If the courier arrives at your address and finds no one is available to sign for the parcel, they will leave a delivery notice card at your doorstep, and you can follow the instructions on the notice to arrange a re-delivery at your preferred available time, or pick up the parcel at the nearest local courier depot. KIWI OFFICE COMPANY LIMITED is not responsible for any re-delivery fee caused by incorrect address information you provide, or multiple failed delivery attempts due to you being unavailable at the designated delivery address without prior notice to us.

If you find the outer packaging of your parcel has obvious severe damage when you sign for delivery, you can choose to refuse to accept the parcel and contact our team immediately, we will arrange a free re-delivery of your ordered items for you as soon as possible.

5. Shipping Exceptions & Delivery Issues

In very rare cases, unexpected situations such as extreme adverse local weather conditions, temporary courier service suspension, or unforeseen customs control (for very few international cross-boundary parcels) may lead to minor delivery delays beyond our estimated timeline. We will proactively send you timely notifications to inform you of the delay, follow up with our courier partner continuously, and provide you with real-time updates on the new estimated delivery schedule. If your parcel is confirmed lost in transit by our courier team, we will fully resend your ordered products to you at no extra cost, or process a full refund for you based on your preference.

If you have any questions or concerns regarding shipping arrangements for your order, you can reach out to our team at any time via our physical address 34 Alfred Street, Onehunga, Auckland 1061, New Zealand, and we will respond to your inquiry within 2 business days. KIWI OFFICE COMPANY LIMITED reserves the right to update the terms of this Shipping Policy as needed, and the revised version will be posted on the corresponding page of our website www.kiwiofficecom.com and take effect from the updated effective date.